For residents, directors and managing agents
Your building, sussed.
Report a problem in the lift in a few taps and know when it's fixed. Sused connects residents, directors and managing agents with one noticeboard, one front desk and one place for documents.
- Stored in the EU (AWS Ireland)
- WCAG 2.2 AA
- No ads, ever
- Reported8 min
Lift stuck on floor 4
Block C · Lift 1
- Acknowledged2 h
Water through the ceiling
Block A · Floor 3
- Scheduled1 day
Bin store door won't lock
Block F · Bin store
- Fixed3 days
Stairwell light out
Block B · Floor 6
Who should see this?
The people you don't tick won't know this report exists.
Who it's for
One building, everyone on the same page
Residents, directors and the managing agent each get what they need, and nothing that isn't theirs to see.
Owners, renters and everyone else who lives here.
Report it once, see it fixed
Take a photo, say where, and send. You'll see when someone picks it up, when a contractor is booked and when it's fixed.
News meant for you, not a WhatsApp scroll
Notices from the managing agent and the directors, and only the ones for your block and your flat.
Your building's documents, whenever you need them
The fire risk assessment, the insurance and the meeting minutes, in one place rather than lost in an inbox.
How a report travels
From “the lift's broken” to “fixed”, in plain sight
Everyone who needs to know, knows. Nobody else does.
- Step 1
Snap it
Take a photo or a short video. Photos lose their location data before they leave your phone.
- Step 2
Say where
Pick the block, the floor and the spot, like Block C, floor 4, lift lobby.
- Step 3
Choose who sees it
It goes to the people you tick, and no one else. If your building allows it, you can report anonymously.
- Step 4
“Contractor booked Tuesday”
The managing agent says who's doing what, and when, so you don't have to chase.
Scheduled - Step 5
Fixed
When the work is done, the report is marked as fixed and you get a note.
Fixed - Step 6
“Is it fixed?” Yes.
You confirm it's sorted, or reopen it if it isn't. Either way, everyone can see where it stands.
Yes, it's fixed
Noticeboard, documents and consultations
The building's noticeboard, filing cabinet and ballot box
News, documents and questions go to exactly the people they're for, and they stay on record.
News that reaches the right people
Choose who a notice is for, down to the block and floor, and see how many people it reaches before you send it.
Lift refurbishment starts 3 November
Every document in one place
Safety reports, insurance and minutes, each shown only to the people it's meant for, with review dates you can't miss.
- Fire risk assessmentNext review March 2027
- LOLER report (the lift's safety inspection)Next due January 2027
- Buildings insurance scheduleRenews 1 December
- AGM minutesAdded 14 September
Ask everyone, hear from everyone
Run a consultation, one response per flat, and read the summary as it comes in. Section 20 support (the legal consultation for major works) is coming later.
Repaint the entrance halls this winter?
Yes68% · 142
No24% · 50
Not sure8% · 17
Trust
Your building's information, handled with care
Reports can name neighbours and show people's homes. We treat them that way.
Stored in the EU
Your building's data is stored and processed in Amazon Web Services' Ireland region. Our websites are served by Cloudflare.
Your RMC owns its data
The company that runs your building is in charge of its data. Sused is its processor and works on the company's instructions.
Built to WCAG 2.2 AA
Clear type, strong contrast, and full keyboard and screen reader support. Read our accessibility statement.
No ads. Your data is never sold.
Sused doesn't show adverts and doesn't sell or rent anyone's personal data.
Partner offers only if you ask
Offers from partners are off unless you turn them on, and nothing about you goes to a partner without your say-so.
Built with residents in Birmingham
We're making Sused alongside the people who live in, run and look after a large estate in Birmingham. What they tell us shapes every screen.
Does it replace my managing agent?
No. Your managing agent still manages the building. Sused gives them, the directors and residents one place for reports, news, documents and consultations. If the building changes managing agent, the records stay with your company and the handover happens in Sused.
Who can see my report?
The people you tick, and no one else. Every report reaches the managing agent or the directors, or both, and anyone you leave out won't know it exists. If your building allows anonymous reports, the people who can see it will see “Anonymous resident” instead of your name.
Can renters use it?
Yes. Renters, and anyone else who lives in the flat, can report problems and get the news and documents meant for them. The leaseholder or the managing agent confirms who lives where.
What about leaseholders who don't live here?
They're included. Leaseholders who let their flat out get the news, documents and consultations meant for leaseholders, on the app or the web, wherever they live.
Where is our data stored?
In the EU: Amazon Web Services' Ireland region. Our websites are served by Cloudflare. Your residents' management or right to manage company owns its data, and Sused is its processor.
Is it monitored 24/7?
No. Sused isn't monitored around the clock. For danger to life, call 999. For an urgent problem in the building, use your managing agent's emergency number as well as reporting it.
Ready to sort out your building?
Tell us about your building and we'll set it up with you. If you're a resident and someone has invited you, you can join in a couple of minutes.